Part 5 · The pillar
AI tutor · Customer Map example
Scenario
A founder mentions launching to a market
Evidence · freename.ai today
Business DNA hero — "Analyze Customer Journey" button buried inside the AI Recommendation panel
The pattern observed
Buried discovery
The “Analyze Customer Journey” action sits as a button inside the AI Recommendation panel, two clicks deep into the Business DNA dashboard. The chat never proactively offers it — even when the founder asks about reaching customers. +80% impact tag attached, unclaimed.
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Freename.ai · today says
[Customer Journey Map] sits as a buried button — never surfaced through chat.
Feature exists. Discovery doesn’t.
✓
AI tutor · should say
“Do you want to see who your customer is and where they meet your product? It’s quick.”
Surfaces value. Frames the benefit. Lowers commitment cost.
Part 5 · The pillar
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